This
refund policy ("Policy") outlines the terms and conditions governing refunds for the
online veterinary
consultation service ("Service") provided by niksvetcare ("we," "us," or "our"). By
using the Service,
you agree to comply with this Policy. If you do not agree to this Policy, please do not
use our Service.
1.Refund
Eligibility
Refunds
may be requested under the following circumstances: The consultation service was paid
for but not
provided. A cancellation of the appointment is made within the prescribed timeframe (if
applicable). In
case we are unable to reschedule an appointment, and you choose not to reschedule.
2.Refund
Procedure
To
request a refund, please contact our customer support team at niksvetcare@gmail.com.
Your refund request
must include the following information: Your name and contact information. Date and time
of the
appointment. Reason for the refund request. We will review your request and may request
additional
information to process the refund. Refunds will be made to the original payment method
within a
5-7 working days. The time it takes for the refund to appear in your account may
vary depending on
your payment provider.
3.Cancellation
Policy
If
you need to cancel your appointment, please do so at least 1 hour in advance. If
you cancel with
less than 1 hours’ notice, you will not be entitled to a refund.
Cancellation
requests made after the prescribed timeframe may not be eligible for a refund.
4.Failure
to Reschedule
If
we are unable to reschedule an appointment and you choose not to reschedule, you will be
eligible for a
refund of the consultation fee.
5.Non-Refundable
Services
If
you need to reschedule your appointment with less than 15 mins' notice, we will
do our best to
accommodate you, but we cannot guarantee that we will be able to do so. If we
are not able to
reschedule your appointment, you will not be entitled to a refund.
Some
services or fees, such as administrative or processing fees, may not be refundable. Such
exceptions will
be communicated to you before payment.
6.Contact
Us
If
you have questions or concerns about this refund policy, please contact us at niksvetcare@gmail.com
or +917620984988
